Refund policy

Last updated: September 2026

At Car Ragerz, we want you to receive your order exactly as intended. Because our products are novelty and personal-use items, we generally do not accept returns or exchanges for change of mind, incorrect selection, or simply because you no longer want the product.

However, if your order arrives damaged, defective, incorrect, or incomplete, please contact us and we'll review the issue and work with you on an appropriate resolution.

1. Returns & Exchanges

We do not accept returns or exchanges for:

Change of mind or personal preference
Incorrect product or size selected by the customer
Products that have been used, applied, altered, or damaged after delivery
Products damaged due to improper application, handling, storage, or use
Orders placed incorrectly by the customer
Any other situation where the product has been delivered as ordered and is in acceptable condition

2. Damaged, Defective, Wrong or Missing Items

If your order arrives with:

A product damaged during transit
A defective or unusable product
A product different from what you ordered
Missing item(s) from your order

Please contact us at carragerz.support@gmail.com as soon as possible after delivery.

To help us investigate the issue, please provide:

Your order number
Clear photographs of the product
Clear photographs/videos of the packaging, if the package arrived damaged
A brief description of the issue

We may request additional information if necessary to assess the claim.

Once we review the issue, we may offer an appropriate resolution, which may include a replacement, refund, or another suitable solution, depending on the circumstances and availability.

3. Damaged Packaging

If your package appears visibly damaged when delivered, please take clear photographs or videos of the package before opening it, where possible.

This helps us document the condition of the shipment and coordinate with the delivery partner when necessary.

4. Refunds

If a refund is approved, the refund will generally be processed to the original payment method, subject to the applicable payment provider's processing timelines.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment method.

5. Shipping Charges

For an approved issue involving a damaged, defective, incorrect, or incomplete order, Car Ragerz will determine the appropriate resolution based on the circumstances of the case.

Shipping charges associated with an ordinary change-of-mind return are not applicable because we do not accept such returns.

6. Order Cancellation

Once an order has been processed or shipped, we may not be able to cancel it.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered based on the status of the order.